高考申論題
106年
[觀光行政] 觀光英語
第 三 題
英文作文（40 分）
Write an English essay of about 250 words to address the following：
United Airlines found itself in the middle of a social media storm on Monday, after the U.S. carrier forcibly removed a passenger from a flight due to overbooking. The incident occurred Sunday on a United Express flight bound for Louisville, Kentucky, from Chicago. The airline said it had asked for volunteers to give up their seats on the flight, and police were called after one passenger refused to leave the plane. Smartphone video posted online showed three Chicago Department of Aviation police officers struggling with a seated middle-aged man. The man started to scream as he was dragged off while other passengers looked on.
Write an English essay of about 250 words to address the following：
United Airlines found itself in the middle of a social media storm on Monday, after the U.S. carrier forcibly removed a passenger from a flight due to overbooking. The incident occurred Sunday on a United Express flight bound for Louisville, Kentucky, from Chicago. The airline said it had asked for volunteers to give up their seats on the flight, and police were called after one passenger refused to leave the plane. Smartphone video posted online showed three Chicago Department of Aviation police officers struggling with a seated middle-aged man. The man started to scream as he was dragged off while other passengers looked on.
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- 審題與文章定位：
- 本題要求針對「聯合航空因超額預訂強拖乘客下機」事件撰寫一篇約250字的英文作文。
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【考點分析】 本題考查引導式英文作文。題目取材自真實的聯航公關爭議事件，考點在於考生能否以流暢的英文論述「觀光旅遊/航空業」之顧客服務、危機處理（crisis management）、消費者權益（consumer rights）及社群媒體（social media）對品牌形象的影響。 【寫作結構與核心概念】
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