hce_kmu
107年
英文
第 32 題
📖 題組：
E-commerce refers to the process of buying or selling products or services over the Internet. It has affected people in many aspects. For example, while e-commerce helps create many new job opportunities, it also causes job losses. The areas with the greatest predicted job-loss are retail, postal, and travel agencies. The development of e-commerce will create jobs that require highly-skilled workers to manage large amounts of information, customer demands, and production processes. In contrast, people with poor technical skills will have fewer job opportunities. On the other hand, because e-commerce requires sufficient stocks that could be delivered to the customers in time, the warehouse becomes an important element. As a result, more staff members are needed to manage, supervise and organize the warehouse to ensure that it functions properly. E-commerce has also influenced our shopping behavior. For example, it brings convenience for customers as they do not have to leave home and only need to browse the products online, especially for buying those products not sold in nearby shops. It could also help them buy a wider range of items and save them time. Consumers also gain power through online shopping. They are able to research products and compare prices among retailers. Also, online shopping often provides sales promotions or discount codes and thus, it is more price-effective for customers. Moreover, e-commerce can even provide more detailed information about the products than the in-store staff can. Customers can also review and track their order history online. However, e-commerce lacks human interactions for customers, which is especially problematic for those who prefer face-to-face connection. Customers are also concerned with the security of online transactions and tend to remain loyal to well-known retailers. In recent years, clothing retailers such as Tommy Hilfiger have started adding Virtual Fit platforms to their e-commerce sites to reduce the risk of customers buying wrong-sized clothes. When customers regret the purchase of a product, they need to return the goods and go through the refunding process. It is inconvenient as they need to pack and post the goods. If the products are expensive, large or fragile, it then involves safety issues.
E-commerce refers to the process of buying or selling products or services over the Internet. It has affected people in many aspects. For example, while e-commerce helps create many new job opportunities, it also causes job losses. The areas with the greatest predicted job-loss are retail, postal, and travel agencies. The development of e-commerce will create jobs that require highly-skilled workers to manage large amounts of information, customer demands, and production processes. In contrast, people with poor technical skills will have fewer job opportunities. On the other hand, because e-commerce requires sufficient stocks that could be delivered to the customers in time, the warehouse becomes an important element. As a result, more staff members are needed to manage, supervise and organize the warehouse to ensure that it functions properly. E-commerce has also influenced our shopping behavior. For example, it brings convenience for customers as they do not have to leave home and only need to browse the products online, especially for buying those products not sold in nearby shops. It could also help them buy a wider range of items and save them time. Consumers also gain power through online shopping. They are able to research products and compare prices among retailers. Also, online shopping often provides sales promotions or discount codes and thus, it is more price-effective for customers. Moreover, e-commerce can even provide more detailed information about the products than the in-store staff can. Customers can also review and track their order history online. However, e-commerce lacks human interactions for customers, which is especially problematic for those who prefer face-to-face connection. Customers are also concerned with the security of online transactions and tend to remain loyal to well-known retailers. In recent years, clothing retailers such as Tommy Hilfiger have started adding Virtual Fit platforms to their e-commerce sites to reduce the risk of customers buying wrong-sized clothes. When customers regret the purchase of a product, they need to return the goods and go through the refunding process. It is inconvenient as they need to pack and post the goods. If the products are expensive, large or fragile, it then involves safety issues.
According to the passage, which of the following people are most likely to keep their jobs in the era of e-commerce?
- A Mail carriers
- B Retailers
- C Travel agents
- D Clerks for warehouses
- E People with limited computer skills
思路引導 VIP
當我們從實體購物轉向網路購物時，雖然不需要面對面的店員，但商品依然是實體存在的。請回頭看看文章第一段，當電子商務需要『充足的庫存』來準時出貨時，文中提到哪一個特定的『場所』變得非常重要？且文中對於該場所的人力需求（staff members）是如何描述的呢？
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AI 詳解
AI 專屬家教
做得好！你能精準地從文章細節中提取資訊，這顯示你具備優秀的閱讀理解與資料比對能力。這題的核心在於區分電子商務（e-commerce）對不同產業造成的「消長」影響，而你成功避開了陷阱。
電商時代的職位變遷
根據文章第一段的描述，雖然電商對郵政（postal）、旅遊（travel agencies）和零售（retail）等傳統行業造成衝擊，導致工作流失，但為了確保商品有充足庫存並能及時送達，倉庫（warehouse） 的角色變得至關重要。文中明確指出「需要更多員工（more staff members）來管理、監督與組織倉庫」，這與選項 (D) Clerks for warehouses 完全吻合。
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