調查局三等
109年
[調查工作組] 外國文(英文)
第 38 題
📖 題組:
請回答下列第36題至第40題 One of the most fashionable ideas in business is that companies should earn their crust from subscribers, who are “locked in” for a period of time, rather than from customers who can easily switch to another provider at any time. Subscription models are seen by many investors and executives as the holy grail, because they promise a recurring stream of revenue. But the approach suffers from three underappreaciated problems. Acquiring subscribers can be eye-wateringly expensive. Their urge to run away is often only temporarily suppressed. And consumers may have more than one relationship at a time. The best-known subscription model is probably Amazon Prime. It has about 80m members in America alone and for $99 a year offers film and music, speedy delivery of goods and even discounts on goods such as baby food. There are many other examples. Netflix offers a wall of TV for a monthly fee. And more are coming. Venture-capital firms are pouring money into subscription-based home-delivery firms that bring to your doorstep meals, pills or even fresh underpants. Zuora, a software firm, talks of the rise of the “subscription economy.” Several star firms floating their shares this year have subscription models. Dropbox, a cloud-storage firm, listed on NASDAQ on March 23rd and is worth $13bn. It boasts 500m registered users and wants to convert them into “paying users,” of whom there are already 11m, who get a superior service. Spotify, a music streaming firm that listed on April 3rd, has 159m users but derives its $27bn valuation from 71m “premium subscribers” who pay to listen without adverts. On average each generates 13 times more sales and 27 times more gross profit than users who pay no fee.
請回答下列第36題至第40題 One of the most fashionable ideas in business is that companies should earn their crust from subscribers, who are “locked in” for a period of time, rather than from customers who can easily switch to another provider at any time. Subscription models are seen by many investors and executives as the holy grail, because they promise a recurring stream of revenue. But the approach suffers from three underappreaciated problems. Acquiring subscribers can be eye-wateringly expensive. Their urge to run away is often only temporarily suppressed. And consumers may have more than one relationship at a time. The best-known subscription model is probably Amazon Prime. It has about 80m members in America alone and for $99 a year offers film and music, speedy delivery of goods and even discounts on goods such as baby food. There are many other examples. Netflix offers a wall of TV for a monthly fee. And more are coming. Venture-capital firms are pouring money into subscription-based home-delivery firms that bring to your doorstep meals, pills or even fresh underpants. Zuora, a software firm, talks of the rise of the “subscription economy.” Several star firms floating their shares this year have subscription models. Dropbox, a cloud-storage firm, listed on NASDAQ on March 23rd and is worth $13bn. It boasts 500m registered users and wants to convert them into “paying users,” of whom there are already 11m, who get a superior service. Spotify, a music streaming firm that listed on April 3rd, has 159m users but derives its $27bn valuation from 71m “premium subscribers” who pay to listen without adverts. On average each generates 13 times more sales and 27 times more gross profit than users who pay no fee.
Which of the following is NOT a problem for companies that adopt subscription models?
- A The high cost to find subscribers.
- B Most subscribers liable to be from the high-income family.
- C The subscribers incapable of controlling their desire to change their providers.
- D Subscribers prone to make purchases with several firms at the same time.
思路引導 VIP
當文章明確提到某個模式存在「三個具體問題」時,建議你先回到第一段尋找作者列舉的「清單」。請試著將這三個問題進行分類:關於「錢」、關於「忠誠度」、關於「多重選擇」。接著,你可以思考:清單中是否有任何一個點,提到跟顧客的「收入水準」有關呢?
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