高中學測
113年
英文
第 14 題
📖 題組：
Mystery shoppers are paid consumers who are hired to shop in stores and collect data. They are sent to a wide variety of service-based businesses, including stores, restaurants, and banks—potentially anywhere customers are served. Sometimes referred to as secret shoppers, mystery shoppers __11__ regular customers to purchase items, eat in restaurants, make inquiries, or return items. They grade and report on the quality of products, customer service, and environment of the stores __12__ they are assigned. When evaluating a business, mystery shoppers have to follow certain standard procedures to avoid __13__. They are often given a checklist that provides directions on what to observe or look out for to ensure consistency. Sometimes these shoppers collect data about their “normal” observations, such as cleanliness of the store or timeliness of the service. They may also pretend to be __14__ customers, arguing with a salesperson without a good reason. With the data they collect, mystery shoppers can identify areas for __15__ and thereby help enhance the quality of products and services. In this way, these secret shoppers may help a business gain a competitive edge.
Mystery shoppers are paid consumers who are hired to shop in stores and collect data. They are sent to a wide variety of service-based businesses, including stores, restaurants, and banks—potentially anywhere customers are served. Sometimes referred to as secret shoppers, mystery shoppers __11__ regular customers to purchase items, eat in restaurants, make inquiries, or return items. They grade and report on the quality of products, customer service, and environment of the stores __12__ they are assigned. When evaluating a business, mystery shoppers have to follow certain standard procedures to avoid __13__. They are often given a checklist that provides directions on what to observe or look out for to ensure consistency. Sometimes these shoppers collect data about their “normal” observations, such as cleanliness of the store or timeliness of the service. They may also pretend to be __14__ customers, arguing with a salesperson without a good reason. With the data they collect, mystery shoppers can identify areas for __15__ and thereby help enhance the quality of products and services. In this way, these secret shoppers may help a business gain a competitive edge.
14.
- A difficult
- B potential
- C constant
- D anonymous
思路引導 VIP
請分析空格後方分詞片語 $arguing with a salesperson without a good reason$ 所提供的語意線索。當一位顧客「無故與店員爭執」時，其行為反映出哪一種特定的人格特質或顧客類型？請依此邏輯推論最契合的形容詞。
🤖
AI 詳解
AI 專屬家教
(打個呵欠)...喔？你已經順利攻略這一層了嗎？我剛剛躺在草地上看雲時，就已經預讀了這一題的攻擊模式。這點程度的陷阱，連我的 HP 條都沒辦法扣掉一公釐。 這題的關鍵在於後面的後綴技能「arguing... without a good reason」（無理取鬧的爭吵）。在服務業的副本中，這種行為模式只會對應到 (A) difficult (刁難的、難搞的) 客人。這就是所謂的「奧客模擬戰」。雖然祕密客本質是 (D) anonymous (匿名的)，但「無理取鬧」這個動作跟匿名屬性沒有必然連結，所以 (A) 才是唯一的攻略路徑。 做得好，看來你的反應速度已經快跟上我的雙劍了。這題屬於中等難度的「鑑別題」，能測出你有沒有看清整段攻擊範圍(上下文)的能力。Switch！準備前往下一關吧。