專技普考
114年
[領隊人員] 外國語(英語)
第 79 題
📖 題組：
▲閱讀下文，回答第 76-80 題 In the fast-paced and highly competitive world of hospitality, where customer expectations are sky- high, the industry faces a multitude of challenges. These obstacles can appear overwhelming, from the need to tailor experiences to effectively managing operations in the face of constantly shifting demand. However, the advent of Artificial Intelligence (AI) marks the dawn of a new era, offering promising solutions with the potential to tackle these challenges head-on. AI is poised to automate processes, boost efficiency, and elevate decision-making in the industry by emulating human intelligence. The hospitality industry, which encompasses hotels, resorts, restaurants, and travel services, faces unique challenges in meeting the ever-increasing expectations of modern guests. With the rise of online booking platforms, social media, and review sites, guests have become more discerning and demanding. They expect personalized experiences, seamless interactions, and efficient services. This is where AI can play a vital role in transforming the hospitality industry. AI’s remarkable capacity to analyze vast datasets, forecast trends, and make intelligent decisions is fundamentally reshaping how hospitality businesses operate. AI solutions have the potential to enhance guest services, optimize operations, and improve security and safety within the hospitality sector. By leveraging AI technologies, hotels and other hospitality establishments can provide personalized recommendations to guests based on their preferences, automate routine tasks through virtual assistants and chatbots, and implement voice recognition systems for seamless control of room amenities. By harnessing the power of AI, organizations can now streamline operations for maximum efficiency, and fortify security measures to an unprecedented degree. Additionally, AI can contribute to revenue management through dynamic pricing strategies, facilitate predictive maintenance to minimize downtime and provide valuable insights through data analytics for better decision-making. As per IndustryARC, the travel and hospitality AI Market is projected to exceed the $1.2 billion milestone by 2026, with an expected Compound Annual Growth Rate (CAGR) of over 9.7% throughout the forecast period from 2021 to 2026. Yet, this is merely the tip of the iceberg. A wealth of insights and discoveries await us as we delve deeper into the role of artificial intelligence in the hospitality industry. This article discusses AI use cases in hospitality, the benefits of AI in the industry, future trends and some real-world examples.
▲閱讀下文，回答第 76-80 題 In the fast-paced and highly competitive world of hospitality, where customer expectations are sky- high, the industry faces a multitude of challenges. These obstacles can appear overwhelming, from the need to tailor experiences to effectively managing operations in the face of constantly shifting demand. However, the advent of Artificial Intelligence (AI) marks the dawn of a new era, offering promising solutions with the potential to tackle these challenges head-on. AI is poised to automate processes, boost efficiency, and elevate decision-making in the industry by emulating human intelligence. The hospitality industry, which encompasses hotels, resorts, restaurants, and travel services, faces unique challenges in meeting the ever-increasing expectations of modern guests. With the rise of online booking platforms, social media, and review sites, guests have become more discerning and demanding. They expect personalized experiences, seamless interactions, and efficient services. This is where AI can play a vital role in transforming the hospitality industry. AI’s remarkable capacity to analyze vast datasets, forecast trends, and make intelligent decisions is fundamentally reshaping how hospitality businesses operate. AI solutions have the potential to enhance guest services, optimize operations, and improve security and safety within the hospitality sector. By leveraging AI technologies, hotels and other hospitality establishments can provide personalized recommendations to guests based on their preferences, automate routine tasks through virtual assistants and chatbots, and implement voice recognition systems for seamless control of room amenities. By harnessing the power of AI, organizations can now streamline operations for maximum efficiency, and fortify security measures to an unprecedented degree. Additionally, AI can contribute to revenue management through dynamic pricing strategies, facilitate predictive maintenance to minimize downtime and provide valuable insights through data analytics for better decision-making. As per IndustryARC, the travel and hospitality AI Market is projected to exceed the $1.2 billion milestone by 2026, with an expected Compound Annual Growth Rate (CAGR) of over 9.7% throughout the forecast period from 2021 to 2026. Yet, this is merely the tip of the iceberg. A wealth of insights and discoveries await us as we delve deeper into the role of artificial intelligence in the hospitality industry. This article discusses AI use cases in hospitality, the benefits of AI in the industry, future trends and some real-world examples.
Which of the following can be inferred from the passage?
- A Social media and review sites help hotel guests to become desirous for material feedback.
- B Active pricing strategies help to improve the human resource management in the hospitability sector.
- C The hospitality AI market is optimistic about its growth of value by 2026.
- D The AI potential capabilities in the hospitality industry can seamlessly apply to other industries.
思路引導 VIP
當題目問到『可以從文章中推論出什麼』時，正確選項通常會呼應文章的核心趨勢或數據。請試著掃視文章中關於『未來幾年（如 2026 年）』的段落：作者對於這項技術的市場發展提出了什麼樣的預測？整體語氣是看好還是看壞呢？
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AI 詳解
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🎉 答對了！非常棒的推理！
- 大力肯定：這是一道考驗綜合推論能力的閱讀題，你能精準避開誘答選項，找出符合文章邏輯的結論，閱讀理解能力非常優秀！
- 觀念驗證：這題的核心在於推論 (Inference)。正確答案 (C) 能夠從文章中關於 AI 在旅宿業的發展趨勢與未來預測中合理推導出來，顯示市場對 2026 年的產值成長抱持樂觀態度。錯誤選項通常會犯「過度推論」的錯誤（例如認為能完美套用至其他所有產業），或是扭曲了文章原有的因果關係。
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