reading
0年
英文
第 3 題
How does providing a wait-time estimate, like at a theme park, help customers?
- A It makes the line move faster than before.
- B It reduces stress by removing uncertainty about the wait.
- C It ensures that everyone follows the 'first come, first served' rule.
- D It allows customers to use their smartphone apps more effectively.
思路引導 VIP
文章提到，不確定性會導致焦慮。提供預估時間可以消除這種不確定感，進而讓排隊的人感到放鬆。