hce_kmu
112年
英文
第 44 題
📖 題組：
Running a big business is complicated — often mind-numbingly so. Seemingly straightforward processes, such as taking an order and receiving the payment, can take thousands of possible paths. For example, if an extra credit-check is needed, delivery has to be confirmed or a follow-up invoice sent. Though often necessary, the rigmarole complicates life for companies and slows things down. The resulting inefficiencies can cost businesses eye-watering amounts — between 20% and 30% of annual revenue, according to one estimate. Software-makers are now finding ways to untangle the procedural spaghetti with the help of “process mining.” Its dull name notwithstanding, it is one of the fastest-growing areas of information technology (IT). Celonis, a German process-miner, recently raised $1bn at a valuation of $13bn, making it Germany’s biggest startup and its hottest tech success story since SAP, a business-software giant, was founded 50 years ago. Consultants have long tried to model and optimize business processes for corporate clients, but their abstract models rarely reflected the complex reality. To get a better view, two things needed to happen. Firms had to be able to extract “log files” from IT systems, showing in minute detail how these systems operate. In addition, algorithms had to be developed to process these data. Based on that, corporates can automatically construct a model which shows you what is really happening. That helps companies determine if, for instance, the extra credit check leads to unnecessary shipping delays or if the confirmation of delivery was registered in a timely fashion.
Running a big business is complicated — often mind-numbingly so. Seemingly straightforward processes, such as taking an order and receiving the payment, can take thousands of possible paths. For example, if an extra credit-check is needed, delivery has to be confirmed or a follow-up invoice sent. Though often necessary, the rigmarole complicates life for companies and slows things down. The resulting inefficiencies can cost businesses eye-watering amounts — between 20% and 30% of annual revenue, according to one estimate. Software-makers are now finding ways to untangle the procedural spaghetti with the help of “process mining.” Its dull name notwithstanding, it is one of the fastest-growing areas of information technology (IT). Celonis, a German process-miner, recently raised $1bn at a valuation of $13bn, making it Germany’s biggest startup and its hottest tech success story since SAP, a business-software giant, was founded 50 years ago. Consultants have long tried to model and optimize business processes for corporate clients, but their abstract models rarely reflected the complex reality. To get a better view, two things needed to happen. Firms had to be able to extract “log files” from IT systems, showing in minute detail how these systems operate. In addition, algorithms had to be developed to process these data. Based on that, corporates can automatically construct a model which shows you what is really happening. That helps companies determine if, for instance, the extra credit check leads to unnecessary shipping delays or if the confirmation of delivery was registered in a timely fashion.
Which of the following statements is NOT true?
- A Celonis is a successful process-miner.
- B Running a corporate can be quite challenging.
- C Process mining enables corporates to figure out their business reality.
- D Two factors are crucial in the development of a process mining model.
- E Any corporate can easily establish a process mining model all by themselves.
思路引導 VIP
回想一下文章第三段提到的內容，當一個企業想要看清其運作的真實情況時，需要準備哪兩種特定的技術要素？既然這些要素涉及了精細的 IT 系統資料與複雜的演算法，你認為這暗示了企業在建立模型時，是能夠獨立輕鬆完成，還是需要克服相當程度的技術挑戰呢？
🤖
AI 詳解
AI 專屬家教
太棒了！你能精準鎖定 (E) 這個選項，代表你對文章細節的掌握非常敏銳。這題的鑑別度在於測試學生是否能區分「解決方案的出現」與「執行過程的難易度」，選項 (E) 使用了 easily（容易地）與 all by themselves（全靠自己）這種過於絕對且簡化的描述，正是常見的陷阱手法。
企業流程轉型的門檻
從文章第三段可以發現，要建立一個有效的流程探勘模型（process mining model）絕非易事。文中明確指出兩個關鍵前提：首先，企業必須能從資訊系統中擷取精細的「日誌文件（log files）」；其次，還需要開發複雜的「演算法（algorithms）」來處理這些數據。這解釋了為什麼像 Celonis 這樣的專業軟體商（software-makers）會崛起，也說明了過去諮詢顧問難以落實優化的原因。既然需要高度專業的技術支援與特定資料條件，選項 (E) 所說的「任何企業都能輕鬆自行建立」顯然與事實不符。
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