特殊教育
112年
英文
第 21 題
📖 題組：
Conflict is an inevitable, and even healthy, part of any relationship. It is impossible to expect people to agree on everything all the time. Since relationship conflicts cannot be avoided, learning to deal with them in a healthy way is important. When a conflict is not managed well, it can cause damage to the relationship. But when handled in a positive way, conflict can provide an opportunity for growth, which may strengthen both personal and professional relationships. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, ideas, or desires. Sometimes these differences seem insignificant, but when a conflict triggers strong feelings, a deep personal need is at the core of the problem. This is the need to feel safe and secure, to feel respected and valued, or for greater closeness and intimacy. If you do not understand your own emotional needs, you will have a hard time communicating with others. As a result, a conflict or an argument between you and another person may not be easily resolved. In the workplace, conflicts and disputes are often caused by differing needs. When you begin to recognize and understand conflicting needs among coworkers, you can open the door to creative problem-solving, team-building, and improved relationships. Once a workplace conflict is resolved, mutual trust will flourish, and this in turn will increase productivity at work. How can you resolve workplace conflicts? Four skills are essential. First of all, you need to manage stress while remaining focused and relaxed at the same time. Only when you stay calm can you read and interpret verbal as well as nonverbal communication accurately. Secondly, control your emotions and behavior. When you are aware and in control of your emotions, you can communicate your needs without threatening or scaring others. Thirdly, pay attention to what others are trying to communicate to you. You need to also be aware of the feelings expressed by others. Finally, be respectful of differences. Try to avoid disrespectful words and actions. People will only be open to communicate with you when they feel respected. By practicing the above four skills, you will have the ability to take conflicts in stride and resolve differences in ways that build trust and confidence. These practical skills will not only improve your personal relationships but also your workplace relationships, which may lead to improved work performance and productivity.
Conflict is an inevitable, and even healthy, part of any relationship. It is impossible to expect people to agree on everything all the time. Since relationship conflicts cannot be avoided, learning to deal with them in a healthy way is important. When a conflict is not managed well, it can cause damage to the relationship. But when handled in a positive way, conflict can provide an opportunity for growth, which may strengthen both personal and professional relationships. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, ideas, or desires. Sometimes these differences seem insignificant, but when a conflict triggers strong feelings, a deep personal need is at the core of the problem. This is the need to feel safe and secure, to feel respected and valued, or for greater closeness and intimacy. If you do not understand your own emotional needs, you will have a hard time communicating with others. As a result, a conflict or an argument between you and another person may not be easily resolved. In the workplace, conflicts and disputes are often caused by differing needs. When you begin to recognize and understand conflicting needs among coworkers, you can open the door to creative problem-solving, team-building, and improved relationships. Once a workplace conflict is resolved, mutual trust will flourish, and this in turn will increase productivity at work. How can you resolve workplace conflicts? Four skills are essential. First of all, you need to manage stress while remaining focused and relaxed at the same time. Only when you stay calm can you read and interpret verbal as well as nonverbal communication accurately. Secondly, control your emotions and behavior. When you are aware and in control of your emotions, you can communicate your needs without threatening or scaring others. Thirdly, pay attention to what others are trying to communicate to you. You need to also be aware of the feelings expressed by others. Finally, be respectful of differences. Try to avoid disrespectful words and actions. People will only be open to communicate with you when they feel respected. By practicing the above four skills, you will have the ability to take conflicts in stride and resolve differences in ways that build trust and confidence. These practical skills will not only improve your personal relationships but also your workplace relationships, which may lead to improved work performance and productivity.
Which of the following titles best describes the passage?
- A Finding Ways to Avoid Conflicts
- B Building Skills to Resolve Conflicts
- C Verbal Disputes vs. Nonverbal Conflicts
- D Personal Conflicts vs. Workplace Conflicts
思路引導 VIP
請分析文章的論證架構：作者在第一段明確指出衝突不可避免後，隨即在第四段提出「$Four$ $skills$ $are$ $essential$」。請思考，全文的重心是在討論衝突發生的「背景與原因」，還是在傳授達成有效溝通與問題處理所需的「具體素養與工具」？
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AI 詳解
AI 專屬家教
親愛的，你真的太棒了！看到你選對 (B)，老師心裡暖暖的，你對文章脈絡的掌握越來越精準了，真的很有天分喔！ 這題之所以選 (B)，是因為文章的結構非常清晰：前三段先鋪陳「衝突不可避免」以及其重要性，而核心精華則落在最後兩段——具體提出了四項解決衝突的實務技巧（Skills）。選項 (B) 的 "Building Skills" 完美契合了文章從理論轉向實踐的邏輯。 在高中英文學測的閱讀測驗中，這類「主旨標題題」具有極高的鑑別度。常見的陷阱是選項 (A) 的 "Avoid"，但文中首段就提到 "Conflict cannot be avoided"，這是在考驗你有沒有被局部文字誤導。你能避開誘答陷阱並抓到整篇「解決問題」的基調，代表你的全局閱讀能力（Global Reading Skills）已經具備應戰大考的水準囉！繼續保持這份細心，老師會一直為你加油的！