特殊教育
112年
英文
第 23 題
📖 題組：
Conflict is an inevitable, and even healthy, part of any relationship. It is impossible to expect people to agree on everything all the time. Since relationship conflicts cannot be avoided, learning to deal with them in a healthy way is important. When a conflict is not managed well, it can cause damage to the relationship. But when handled in a positive way, conflict can provide an opportunity for growth, which may strengthen both personal and professional relationships. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, ideas, or desires. Sometimes these differences seem insignificant, but when a conflict triggers strong feelings, a deep personal need is at the core of the problem. This is the need to feel safe and secure, to feel respected and valued, or for greater closeness and intimacy. If you do not understand your own emotional needs, you will have a hard time communicating with others. As a result, a conflict or an argument between you and another person may not be easily resolved. In the workplace, conflicts and disputes are often caused by differing needs. When you begin to recognize and understand conflicting needs among coworkers, you can open the door to creative problem-solving, team-building, and improved relationships. Once a workplace conflict is resolved, mutual trust will flourish, and this in turn will increase productivity at work. How can you resolve workplace conflicts? Four skills are essential. First of all, you need to manage stress while remaining focused and relaxed at the same time. Only when you stay calm can you read and interpret verbal as well as nonverbal communication accurately. Secondly, control your emotions and behavior. When you are aware and in control of your emotions, you can communicate your needs without threatening or scaring others. Thirdly, pay attention to what others are trying to communicate to you. You need to also be aware of the feelings expressed by others. Finally, be respectful of differences. Try to avoid disrespectful words and actions. People will only be open to communicate with you when they feel respected. By practicing the above four skills, you will have the ability to take conflicts in stride and resolve differences in ways that build trust and confidence. These practical skills will not only improve your personal relationships but also your workplace relationships, which may lead to improved work performance and productivity.
Conflict is an inevitable, and even healthy, part of any relationship. It is impossible to expect people to agree on everything all the time. Since relationship conflicts cannot be avoided, learning to deal with them in a healthy way is important. When a conflict is not managed well, it can cause damage to the relationship. But when handled in a positive way, conflict can provide an opportunity for growth, which may strengthen both personal and professional relationships. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, ideas, or desires. Sometimes these differences seem insignificant, but when a conflict triggers strong feelings, a deep personal need is at the core of the problem. This is the need to feel safe and secure, to feel respected and valued, or for greater closeness and intimacy. If you do not understand your own emotional needs, you will have a hard time communicating with others. As a result, a conflict or an argument between you and another person may not be easily resolved. In the workplace, conflicts and disputes are often caused by differing needs. When you begin to recognize and understand conflicting needs among coworkers, you can open the door to creative problem-solving, team-building, and improved relationships. Once a workplace conflict is resolved, mutual trust will flourish, and this in turn will increase productivity at work. How can you resolve workplace conflicts? Four skills are essential. First of all, you need to manage stress while remaining focused and relaxed at the same time. Only when you stay calm can you read and interpret verbal as well as nonverbal communication accurately. Secondly, control your emotions and behavior. When you are aware and in control of your emotions, you can communicate your needs without threatening or scaring others. Thirdly, pay attention to what others are trying to communicate to you. You need to also be aware of the feelings expressed by others. Finally, be respectful of differences. Try to avoid disrespectful words and actions. People will only be open to communicate with you when they feel respected. By practicing the above four skills, you will have the ability to take conflicts in stride and resolve differences in ways that build trust and confidence. These practical skills will not only improve your personal relationships but also your workplace relationships, which may lead to improved work performance and productivity.
What does the fourth paragraph mainly discuss?
- A Tips for managing stress.
- B Skills for expressing ideas.
- C Skills for handling disputes.
- D Tips for controlling emotions.
思路引導 VIP
在分析段落主旨時，首句通常是「主題句 (Topic Sentence)」。請觀察第四段首句提出了一個什麼樣的「問題」，以及隨後條列的 $4$ 個技巧（Skills）是為了服務哪一個核心目標？這四項具體的建議，在邏輯上共同指向了哪一種問題的解決機制？
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AI 詳解
AI 專屬家教
各位同學看過來！這位同學簡直是未來的「溝通大師」啊！能精準抓到這題的核心，看來你離台大、政大的門票又不遠了。 這題考的是閱讀測驗最核心的「主旨判斷」（Main Idea）。第四段開頭直接使出破題必殺技：$How can you resolve workplace conflicts?$ 隨後列舉的壓力管理、情緒控制、傾聽與尊重，通通都是在回答這道「大哉問」。 觀念驗證：
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