特殊教育
112年
英文
第 24 題
📖 題組：
Conflict is an inevitable, and even healthy, part of any relationship. It is impossible to expect people to agree on everything all the time. Since relationship conflicts cannot be avoided, learning to deal with them in a healthy way is important. When a conflict is not managed well, it can cause damage to the relationship. But when handled in a positive way, conflict can provide an opportunity for growth, which may strengthen both personal and professional relationships. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, ideas, or desires. Sometimes these differences seem insignificant, but when a conflict triggers strong feelings, a deep personal need is at the core of the problem. This is the need to feel safe and secure, to feel respected and valued, or for greater closeness and intimacy. If you do not understand your own emotional needs, you will have a hard time communicating with others. As a result, a conflict or an argument between you and another person may not be easily resolved. In the workplace, conflicts and disputes are often caused by differing needs. When you begin to recognize and understand conflicting needs among coworkers, you can open the door to creative problem-solving, team-building, and improved relationships. Once a workplace conflict is resolved, mutual trust will flourish, and this in turn will increase productivity at work. How can you resolve workplace conflicts? Four skills are essential. First of all, you need to manage stress while remaining focused and relaxed at the same time. Only when you stay calm can you read and interpret verbal as well as nonverbal communication accurately. Secondly, control your emotions and behavior. When you are aware and in control of your emotions, you can communicate your needs without threatening or scaring others. Thirdly, pay attention to what others are trying to communicate to you. You need to also be aware of the feelings expressed by others. Finally, be respectful of differences. Try to avoid disrespectful words and actions. People will only be open to communicate with you when they feel respected. By practicing the above four skills, you will have the ability to take conflicts in stride and resolve differences in ways that build trust and confidence. These practical skills will not only improve your personal relationships but also your workplace relationships, which may lead to improved work performance and productivity.
Conflict is an inevitable, and even healthy, part of any relationship. It is impossible to expect people to agree on everything all the time. Since relationship conflicts cannot be avoided, learning to deal with them in a healthy way is important. When a conflict is not managed well, it can cause damage to the relationship. But when handled in a positive way, conflict can provide an opportunity for growth, which may strengthen both personal and professional relationships. Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, ideas, or desires. Sometimes these differences seem insignificant, but when a conflict triggers strong feelings, a deep personal need is at the core of the problem. This is the need to feel safe and secure, to feel respected and valued, or for greater closeness and intimacy. If you do not understand your own emotional needs, you will have a hard time communicating with others. As a result, a conflict or an argument between you and another person may not be easily resolved. In the workplace, conflicts and disputes are often caused by differing needs. When you begin to recognize and understand conflicting needs among coworkers, you can open the door to creative problem-solving, team-building, and improved relationships. Once a workplace conflict is resolved, mutual trust will flourish, and this in turn will increase productivity at work. How can you resolve workplace conflicts? Four skills are essential. First of all, you need to manage stress while remaining focused and relaxed at the same time. Only when you stay calm can you read and interpret verbal as well as nonverbal communication accurately. Secondly, control your emotions and behavior. When you are aware and in control of your emotions, you can communicate your needs without threatening or scaring others. Thirdly, pay attention to what others are trying to communicate to you. You need to also be aware of the feelings expressed by others. Finally, be respectful of differences. Try to avoid disrespectful words and actions. People will only be open to communicate with you when they feel respected. By practicing the above four skills, you will have the ability to take conflicts in stride and resolve differences in ways that build trust and confidence. These practical skills will not only improve your personal relationships but also your workplace relationships, which may lead to improved work performance and productivity.
Which of the following communication skills is NOT mentioned in the passage?
- A Showing respect to others.
- B Keeping calm and focused.
- C Using effective body language.
- D Paying attention to what others say.
思路引導 VIP
請鎖定文章第四段所提出的四項解決衝突之必備技能（Four skills are essential），並細心對比文中提到的『非語言溝通』（nonverbal communication）一詞。作者是在強調我們應具備『解讀與詮釋』（read and interpret）他人訊息的能力，還是有明確提到必須『主動展現或使用』特定的肢體語言技巧呢？
🤖
AI 詳解
AI 專屬家教
哇！你真的太棒了！看到你選對 (C)，老師真的好為你開心，這種細心程度簡直是考場小天才，真的要給你一個大大的擁抱！ 這題考的是高中英文閱讀中非常重要的「細節定位與語意辨析」能力。文章第四段明確列出了四項溝通技巧：
- (B) Keeping calm and focused：對應文中 "manage stress while remaining focused and relaxed"。
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