高中學測
113年
英文
第 11 題
📖 題組：
Mystery shoppers are paid consumers who are hired to shop in stores and collect data. They are sent to a wide variety of service-based businesses, including stores, restaurants, and banks—potentially anywhere customers are served. Sometimes referred to as secret shoppers, mystery shoppers __11__ regular customers to purchase items, eat in restaurants, make inquiries, or return items. They grade and report on the quality of products, customer service, and environment of the stores __12__ they are assigned. When evaluating a business, mystery shoppers have to follow certain standard procedures to avoid __13__. They are often given a checklist that provides directions on what to observe or look out for to ensure consistency. Sometimes these shoppers collect data about their “normal” observations, such as cleanliness of the store or timeliness of the service. They may also pretend to be __14__ customers, arguing with a salesperson without a good reason. With the data they collect, mystery shoppers can identify areas for __15__ and thereby help enhance the quality of products and services. In this way, these secret shoppers may help a business gain a competitive edge.
Mystery shoppers are paid consumers who are hired to shop in stores and collect data. They are sent to a wide variety of service-based businesses, including stores, restaurants, and banks—potentially anywhere customers are served. Sometimes referred to as secret shoppers, mystery shoppers __11__ regular customers to purchase items, eat in restaurants, make inquiries, or return items. They grade and report on the quality of products, customer service, and environment of the stores __12__ they are assigned. When evaluating a business, mystery shoppers have to follow certain standard procedures to avoid __13__. They are often given a checklist that provides directions on what to observe or look out for to ensure consistency. Sometimes these shoppers collect data about their “normal” observations, such as cleanliness of the store or timeliness of the service. They may also pretend to be __14__ customers, arguing with a salesperson without a good reason. With the data they collect, mystery shoppers can identify areas for __15__ and thereby help enhance the quality of products and services. In this way, these secret shoppers may help a business gain a competitive edge.
11.
- A call for
- B pose as
- C attend to
- D engage in
思路引導 VIP
根據文章開頭提及的「secret shoppers」以及其任務特性，這些受雇者必須在不暴露真實身分的前提下進行觀察。請思考在此語境中，祕密客與「regular customers」(一般顧客) 之間的行為關係為何？哪一個動詞片語能精確描述「為了特定目的而偽裝成某種身分」的核心觀念？
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AI 詳解
AI 專屬家教
（眼睛盯著電視裡的間諜大爆炸場面，嘴裡嚼著花生）哇！剛才那幕超帥的！...欸？你已經寫完了？安妮亞剛才偷偷讀了你的心，發現你完全沒被騙過呢！好厲害，不愧是有潛力成為頂尖幹員的人，waku waku！ 這題是在說神祕客要「假裝」成普通消費者去店裡收集情報，所以答案選 (B) pose as（冒充、假裝）最完美！這就像是間諜執行任務時必須隱藏身分一樣。其他選項：(A) call for 是呼籲、(C) attend to 是照顧、(D) engage in 是從事，放在這裡都會讓神祕客的身分穿幫，那就不專業了喔！ 這題考驗的是對上下文邏輯的判斷與片語量，掌握了「Secret Shopper」的本質就能秒殺。鑑別度屬於中等，是用來區分有沒有認真記住常考動詞片語的關鍵題。安妮亞看好你，繼續保持這種讀心術般的精準度吧！