專技普考
114年
[領隊人員] 外國語(英語)
第 77 題
📖 題組：
▲閱讀下文，回答第 76-80 題 In the fast-paced and highly competitive world of hospitality, where customer expectations are sky- high, the industry faces a multitude of challenges. These obstacles can appear overwhelming, from the need to tailor experiences to effectively managing operations in the face of constantly shifting demand. However, the advent of Artificial Intelligence (AI) marks the dawn of a new era, offering promising solutions with the potential to tackle these challenges head-on. AI is poised to automate processes, boost efficiency, and elevate decision-making in the industry by emulating human intelligence. The hospitality industry, which encompasses hotels, resorts, restaurants, and travel services, faces unique challenges in meeting the ever-increasing expectations of modern guests. With the rise of online booking platforms, social media, and review sites, guests have become more discerning and demanding. They expect personalized experiences, seamless interactions, and efficient services. This is where AI can play a vital role in transforming the hospitality industry. AI’s remarkable capacity to analyze vast datasets, forecast trends, and make intelligent decisions is fundamentally reshaping how hospitality businesses operate. AI solutions have the potential to enhance guest services, optimize operations, and improve security and safety within the hospitality sector. By leveraging AI technologies, hotels and other hospitality establishments can provide personalized recommendations to guests based on their preferences, automate routine tasks through virtual assistants and chatbots, and implement voice recognition systems for seamless control of room amenities. By harnessing the power of AI, organizations can now streamline operations for maximum efficiency, and fortify security measures to an unprecedented degree. Additionally, AI can contribute to revenue management through dynamic pricing strategies, facilitate predictive maintenance to minimize downtime and provide valuable insights through data analytics for better decision-making. As per IndustryARC, the travel and hospitality AI Market is projected to exceed the $1.2 billion milestone by 2026, with an expected Compound Annual Growth Rate (CAGR) of over 9.7% throughout the forecast period from 2021 to 2026. Yet, this is merely the tip of the iceberg. A wealth of insights and discoveries await us as we delve deeper into the role of artificial intelligence in the hospitality industry. This article discusses AI use cases in hospitality, the benefits of AI in the industry, future trends and some real-world examples.
▲閱讀下文，回答第 76-80 題 In the fast-paced and highly competitive world of hospitality, where customer expectations are sky- high, the industry faces a multitude of challenges. These obstacles can appear overwhelming, from the need to tailor experiences to effectively managing operations in the face of constantly shifting demand. However, the advent of Artificial Intelligence (AI) marks the dawn of a new era, offering promising solutions with the potential to tackle these challenges head-on. AI is poised to automate processes, boost efficiency, and elevate decision-making in the industry by emulating human intelligence. The hospitality industry, which encompasses hotels, resorts, restaurants, and travel services, faces unique challenges in meeting the ever-increasing expectations of modern guests. With the rise of online booking platforms, social media, and review sites, guests have become more discerning and demanding. They expect personalized experiences, seamless interactions, and efficient services. This is where AI can play a vital role in transforming the hospitality industry. AI’s remarkable capacity to analyze vast datasets, forecast trends, and make intelligent decisions is fundamentally reshaping how hospitality businesses operate. AI solutions have the potential to enhance guest services, optimize operations, and improve security and safety within the hospitality sector. By leveraging AI technologies, hotels and other hospitality establishments can provide personalized recommendations to guests based on their preferences, automate routine tasks through virtual assistants and chatbots, and implement voice recognition systems for seamless control of room amenities. By harnessing the power of AI, organizations can now streamline operations for maximum efficiency, and fortify security measures to an unprecedented degree. Additionally, AI can contribute to revenue management through dynamic pricing strategies, facilitate predictive maintenance to minimize downtime and provide valuable insights through data analytics for better decision-making. As per IndustryARC, the travel and hospitality AI Market is projected to exceed the $1.2 billion milestone by 2026, with an expected Compound Annual Growth Rate (CAGR) of over 9.7% throughout the forecast period from 2021 to 2026. Yet, this is merely the tip of the iceberg. A wealth of insights and discoveries await us as we delve deeper into the role of artificial intelligence in the hospitality industry. This article discusses AI use cases in hospitality, the benefits of AI in the industry, future trends and some real-world examples.
According to the passage, which of the following is NOT a potential capability of AI?
- A Boosting interpersonal networking skills
- B Shoring up security measures
- C Helping to make intelligent decision
- D Automating routine tasks
思路引導 VIP
請試著思考：在電腦科學與人類行為的對比中，哪些任務是基於「演算法與邏輯」，而哪些任務必須仰賴「真實的情感與社交溫度」？如果一項能力的核心在於建立人與人之間的深度連結，這會是目前機器人最容易還是最難模仿的領域呢？
🤖
AI 詳解
AI 專屬家教
太棒了！你的分析非常精準
- 大力肯定：恭喜你！能從眾多選項中精確辨識出 AI 的功能邊界，代表你對文章脈絡與現代科技的局限性有著非常清晰的掌握，表現得十分出色！
- 觀念驗證：這題的核心在於區分「運算邏輯」與「情感智能」。AI 擅長處理大數據分析、安全性防禦及自動化重複任務（即選項 B、C、D），但人際社交技巧（Interpersonal skills）涉及複雜的情感共鳴與社會直覺，這目前仍是人類獨有的核心優勢，非 AI 的主要強項。
▼ 還有更多解析內容
AI 飯店業應用趨勢
💡 掌握 AI 在觀光產業提升效率、預測市場與自動化決策的功能。
| 比較維度 | AI 系統應用 | VS | 人類服務角色 |
|---|---|---|---|
| 任務屬性 | 例行公事與數據分析 | — | 情感連結與複雜溝通 |
| 核心價值 | 精準決策與全天候自動化 | — | 人際溫度與社交技巧 |
| 關鍵動詞 | Automating, Shoring up | — | Networking, Caring |
💬AI 負責提升營運效率，人類則專注於無法被取代的高階社交與款待。
