專技普考
114年
[領隊人員] 外國語(英語)
第 76 題
📖 題組：
▲閱讀下文，回答第 76-80 題 In the fast-paced and highly competitive world of hospitality, where customer expectations are sky high, the industry faces a multitude of challenges. These obstacles can appear overwhelming, from the need to tailor experiences to effectively managing operations in the face of constantly shifting demand. However, the advent of Artificial Intelligence (AI) marks the dawn of a new era, offering promising solutions with the potential to tackle these challenges head-on. AI is poised to automate processes, boost efficiency, and elevate decision-making in the industry by emulating human intelligence. [...] AI’s remarkable capacity to analyze vast datasets, forecast trends, and make intelligent decisions is fundamentally reshaping how hospitality businesses operate. AI solutions have the potential to enhance guest services, optimize operations, and improve security and safety within the hospitality sector. By leveraging AI technologies, hotels and other hospitality establishments can provide personalized recommendations to guests based on their preferences, automate routine tasks through virtual assistants and chatbots, and implement voice recognition systems for seamless control of room amenities. By harnessing the power of AI, organizations can now streamline operations for maximum efficiency, and fortify security measures to an unprecedented degree. Additionally, AI can contribute to revenue management through dynamic pricing strategies, facilitate predictive maintenance to minimize downtime and provide valuable insights through data analytics for better decision-making. As per IndustryARC, the travel and hospitality AI Market is projected to exceed the $1.2 billion milestone by 2026, with an expected Compound Annual Growth Rate (CAGR) of over 9.7% throughout the forecast period from 2021 to 2026. Yet, this is merely the tip of the iceberg. A wealth of insights and discoveries await us as we delve deeper into the role of artificial intelligence in the hospitality industry. This article discusses AI use cases in hospitality, the benefits of AI in the industry, future trends and some real-world examples.
▲閱讀下文，回答第 76-80 題 In the fast-paced and highly competitive world of hospitality, where customer expectations are sky high, the industry faces a multitude of challenges. These obstacles can appear overwhelming, from the need to tailor experiences to effectively managing operations in the face of constantly shifting demand. However, the advent of Artificial Intelligence (AI) marks the dawn of a new era, offering promising solutions with the potential to tackle these challenges head-on. AI is poised to automate processes, boost efficiency, and elevate decision-making in the industry by emulating human intelligence. [...] AI’s remarkable capacity to analyze vast datasets, forecast trends, and make intelligent decisions is fundamentally reshaping how hospitality businesses operate. AI solutions have the potential to enhance guest services, optimize operations, and improve security and safety within the hospitality sector. By leveraging AI technologies, hotels and other hospitality establishments can provide personalized recommendations to guests based on their preferences, automate routine tasks through virtual assistants and chatbots, and implement voice recognition systems for seamless control of room amenities. By harnessing the power of AI, organizations can now streamline operations for maximum efficiency, and fortify security measures to an unprecedented degree. Additionally, AI can contribute to revenue management through dynamic pricing strategies, facilitate predictive maintenance to minimize downtime and provide valuable insights through data analytics for better decision-making. As per IndustryARC, the travel and hospitality AI Market is projected to exceed the $1.2 billion milestone by 2026, with an expected Compound Annual Growth Rate (CAGR) of over 9.7% throughout the forecast period from 2021 to 2026. Yet, this is merely the tip of the iceberg. A wealth of insights and discoveries await us as we delve deeper into the role of artificial intelligence in the hospitality industry. This article discusses AI use cases in hospitality, the benefits of AI in the industry, future trends and some real-world examples.
According to the passage, which of the following statements is TRUE?
- A With its role being further examined, more potentials of AI in the hospitality industry are yet to be uncovered.
- B AI is anticipated to indirectly take on the challenges facing the hospitality industry.
- C The challenges confronting the hospitality sector seem negligible.
- D The hospitality sector is facing universal challenges across industries.
思路引導 VIP
請回頭看看文章最後一段提到的「冰山一角 (tip of the iceberg)」這個比喻，根據這個修辭，作者想表達的是我們目前對 AI 的了解已經很全面了，還是大部分的潛力仍隱藏在背後呢？
🤖
AI 詳解
AI 專屬家教
題目解析：喂喂，這個錯誤也太基本了吧？
真是的，這種基礎題你也能錯？看來我得把眼罩拿下來，稍微認真點教你了。這題考的是對動詞和修飾語的精準掌握，可別再讓我失望了喔！
- 看好了，錯誤選項 (B)：
▼ 還有更多解析內容
AI 觀光轉型與潛力
💡 掌握 AI 在服務業的具體應用及其未來擴展性之判讀。
🔗 AI 驅動觀光產業價值鏈
- 1 數據獲取與分析 — 分析龐大數據，預測市場與旅客需求
- 2 智慧決策與執行 — 自動化例行任務、實施動態定價策略
- 3 體驗優化與效能 — 提供個人化推薦，並大幅提升營運效率
- 4 未來潛力開發 — 目前僅是開端，更多創新應用待發現
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🔄 延伸學習：延伸學習：了解 CAGR (年均複合增長率) 在商業文本中的意義。
